Shipping Policies
LOCAL SHIPPING
We are pleased to offer Standard shipping on orders all over Cairo. Shipping time is usually 3-5 Business Days. Please note that rates may vary from one zone to another. Due to safety reasons, opening the package while the courier awaits is no longer permissible.
All orders shipped to local governorates are delivered within 6-9 Business Days. We do our best to ship all over Egypt, so we are proudly shipping to the below Egyptian Governorates. Please be aware that shipping rates may vary from one location to another.
- Zone 1 Shipping Rates: 60 Egyptian Pounds
- Zone 2 Shipping Rates (Alexandria) - 70 Egyptian Pounds
- Zone 3 Shipping Rates (Al Sharqia - Asyut - Beheria - Beni Suef - Dakahlia - Damietta - Faiyum - Gharbia - Ismailia - Kafr El-Sheikh - Minya - Monufia - New Valley - Port Said - Qalyubia - Sohag - Suez): 90 Egyptian Pounds
- Zone 4 Shipping Rates (Aswan - Luxor - Qena - Red Sea): 100 Egyptian Pounds
- *Please keep in mind that during SALE periods, this time can be a little longer.
Order Check
Due to safety reasons, opening the package while the courier awaits is no longer permissible. However, for shipping within Egypt, NESAA offers a full-money back guarantee within one week of receiving your order at a reduced rate of ONLY 20 EGP within Cairo, 30EGP for governorates (on returns/exchanges) We want you to be thrilled with your purchase; however, if you are not fully satisfied with your order, simply follow these steps for a refund or exchange:
- Item(s) must be in their original condition and packaging: unworn, unwashed and with all tags attached.
- Contacts us via: Instagram: https://www.instagram.com/nesaaonline/
- Email: care@nesaaonline.com
- Call/WhatsApp: 01002417175 / 01030220362
*During sale period, any item ordered at a discounted price can not be exchanged or refunded. Sale packages are not allowed to be opened while the courier delivers it.
•International orders are not subject to refund or exchange
*As a reminder, NESAA is not responsible for the return/exchange shipping fees.