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Shipping Policies

Thank you for shopping with us! We are committed to delivering your order promptly and efficiently. Please review our shipping policy below for detailed information about our shipping processes.

Shipping Times

  • Within Cairo and Alexandria: 1-2 working days
  • Other Governorates: 3-6 working days
*Please keep in mind that during SALE periods, this time can be a little longer.

Shipping Fees

Shipping fees are calculated at checkout, ensuring you know exactly what you’ll pay before completing your purchase.

Special Condition

We want you to be fully satisfied with your purchase. You can open the package while the courier waits for a few minutes to try the item out. If you’re not satisfied, you can return the order on the spot and only pay the shipping fees.

International Shipping

NESAA ships all over the world. For our international customers, shipping rates are calculated after the order is placed. We will weigh your order and send you the shipping rate. Once you confirm and transfer the payment, we will immediately ship your order. Please note:
  • All additional taxes, customs, and import duties are the responsibility of the customer. We do our best to minimize your costs upon arrival in your country.
  • No refunds or exchanges are available for international orders.
  • International orders must be fully prepaid prior to shipping.

Returns and Exchanges

If you are not completely satisfied with your order, you may return or exchange it within 7 days of receiving it. Item(s) must be in their original condition and packaging: unworn, unwashed, and with all tags attached. Please note that you will be responsible for the return shipping fees. *Please keep in mind that during FINAL SALE periods, no refund or exchange is allowed

Contact Us

If you have any questions or need further assistance, please don't hesitate to email our customer service team on care@nesaaonline.com or DM us on our instagram page https://www.instagram.com/nesaaonline/ . We are here to help and ensure your shopping experience is a pleasant one.Thank you for choosing us!

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