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Refund & Exchange Policy

For shipping within Egypt, you may always check and try our product while the courier awaits you for 5-10 minutes. In case you no longer wish to have the product, you may return it after filling the return/refund form. Meanwhile you only pay the shipping fees assigned* (Not applied during sale period). 

We want you to be thrilled with your purchase. However, if you are not fully satisfied with your purchase, simply follow these steps for a refund or exchange:

  • Submit a return/refund form via 
  • Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
  • On sale period, any item ordered at a discounted price can not be exchanged or refunded.
  • For non sale items, Exchanges/Returns are permitted within 7 days of your purchase.
  • Go to: and send us a message with your order information to begin the return or exchange process
  • You can also email us on and send us an email with your order information to begin the return or exchange process
  • Only Locally shipped orders are subject to Exchange or Refund (No refund/exchange on international orders)
  • As a reminder, NESAA is not responsible for the return/exchange shipping fees.
  • You may pass by our showroom at New Cairo to return the product; however, you will need to contact us on: +2 01002417175 to schedule an appointment prior passing by.

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