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Refund & Exchange Policy

For within Egypt shipping, you may always check and try our product while the courier awaits you for 5-10 minutes. In case you no longer wish to have the product, you may return it immediately to the courier and only pay the shipping fees assigned.

We want you to be thrilled with your purchase. However, if you are not fully satisfied with your purchase, simply follow these steps for a refund or exchange:

  • Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
  • On sale period, any item ordered at a discounted price can not be exchanged or refunded.
  • For non sale items, Exchanges/Returns are permitted within 7 days of your purchase.
  • Go to: and send us a message with your order information to begin the return or exchange process
  • You can also email us on and send us an email with your order information to begin the return or exchange process
  • Only Locally shipped orders are subject to Exchange or Refund (No refund/exchange on international orders)
  • As a reminder, NESAA is not responsible for the return/exchange shipping fees.
  • You may pass by our showroom at New Cairo to return the product; however, you will need to contact us on: +2 01002417175 to schedule an appointment prior passing by.