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Refund & Exchange Policy

For shipping within Egypt, NESAA offers a full-money back guarantee on your order within 7 days of receiving your order. *Except for the sale items*

Due to safety reasons, opening the package while the courier awaits is no longer permissible. However, for shipping within Egypt, NESAA offers a full-money back guarantee within one week of receiving your order at a reduced rate of ONLY 20 EGP within Cairo, 30EGP for governorates (on returns/exchanges)

We want you to be thrilled with your purchase; however, if you are not fully satisfied with your order, simply follow these steps for a refund or exchange:

  • Item(s) must be in their original condition and packaging: unworn, unwashed and with all tags attached.
  • Contacts us via:

    Instagram: https://www.instagram.com/nesaaonline/ 

    Email: care@nesaaonline.com

    Call/WhatsApp: 01002417175

  • You may schedule an appointment at our showroom to return the product; just whatsApp us on +201002417175

*During sale period, any item ordered at a discounted price can not be exchanged or refunded. Sale packages are not allowed to be opened while the courier delivers it.

•International orders are not subject to refund or exchange

*As a reminder, NESAA is not responsible for the return/exchange shipping fees.

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